Terms & Conditions

TERMS AND CONDITIONS

Last Updated: December 2025

1. Introduction

These Terms and Conditions govern your use of the Crafting Futures website and services. By accessing our website or engaging our services, you agree to be bound by these terms.

Crafting Futures is operated by Raghav Patel, a sole trader registered in England.

Business Address: 158 Chesterfield Road, Ashford, Surrey, TW15 3PT

2. Our Services

Crafting Futures provides apprenticeship guidance services for teenagers  and their families, including:

• One-to-one mentoring
• Apprenticeship application support
• CV and cover letter coaching
• Interview preparation
• Ongoing apprenticeship support
• Parent guidance sessions

3. Parental Consent

As our services are designed for individuals under 18, we require parental or guardian consent before providing any services to a young person. By booking a Discovery Session or purchasing our services on behalf of a teenager, you confirm that:

1. You are the parent or legal guardian of the young person
2. You consent to us providing services to them
3. You consent to us processing their personal data as described in our Privacy Policy

4. Bookings and Payments

4.1 Free Discovery Sessions

Discovery Sessions are offered free of charge with no obligation to purchase further services.

4.2 Paid Services

Fees for our services will be quoted before you commit. All payments are processed securely through PayPal. Prices are quoted in GBP and are inclusive of any applicable taxes.

4.3 Payment Terms

Full payment is required before services commence unless otherwise agreed in writing.

5. Cancellation and Refunds

5.1 Your Right to Cancel

You may cancel our services within 7 days of purchase if you are not satisfied, and you will receive a full refund.

5.2 How to Cancel

To cancel, please contact us by email stating your wish to cancel. Refunds will be processed within 14 days of receiving your cancellation request.

5.3 Rescheduling Sessions

If you need to reschedule a session, please provide at least 24 hours' notice. Sessions cancelled with less than 24 hours' notice may be forfeited.

6. Disclaimer

6.1 No Guarantee of Outcomes

While we provide expert guidance and support, we cannot guarantee that your teenager will secure an apprenticeship. Success depends on many factors including the young person's commitment, the availability of suitable positions, and employer decisions that are beyond our control.

6.2 Guidance Not Advice

Our services provide guidance based on experience and knowledge of the apprenticeship landscape. This should not be considered professional career advice, legal advice, or financial advice. You should make your own decisions based on your individual circumstances.

6.3 Third-Party Content

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of any third-party sites.

7. Limitation of Liability

To the fullest extent permitted by law:

1. Our total liability to you for any claim arising from our services shall not exceed the amount you paid for those services
2. We shall not be liable for any indirect, incidental, special, or consequential damages
3. We shall not be liable for any loss of income, business opportunities, or anticipated savings

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

8. Intellectual Property

All content on our website, including text, graphics, logos, and materials provided as part of our services, is owned by Crafting Futures and protected by copyright. You may not reproduce, distribute, or use our content without written permission.

9. Confidentiality

We treat all information shared during our sessions as confidential. We will not disclose your teenager's personal information or details of our work together to third parties without your consent, except where required by law or to protect the safety of the young person.

10. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes are posted constitutes acceptance of the revised terms.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Email: raghav@craftingfutures.co.uk

Address: 158 Chesterfield Road, Ashford, Surrey, TW15 3PT