Privacy Policy

PRIVACY POLICY

Last Updated: December 2025

1. Introduction

Crafting Futures is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

Crafting Futures is operated by Raghav Patel as a sole trader.

Business Address: 158 Chesterfield Road, Ashford, Surrey, TW15 3PT

Email: raghav@craftingfutures.co.uk

ICO Registration Number: C1859387

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Raghav Patel is the Data Controller.

2. Information We Collect

We collect the following personal information:

2.1 Information You Provide

• Contact Information: Name and email address when you complete our contact or booking forms
• Service Information: Details about your teenager's situation, goals, and requirements that you share during Discovery Sessions or consultations
• Payment Information: Payment details are processed securely through PayPal. We do not store your full payment card details

2.2 Information Collected Automatically

• Analytics Data: We use Google Analytics to collect anonymised data about how visitors use our website, including pages visited, time spent on site, and referring websites
• Cookies: Small text files stored on your device to improve your experience (see Section 8 below)

3. Data Relating to Children and Young People

Our services are designed for teenagers aged 14-18 and their families. We take the protection of young people's data extremely seriously.

• We require parental or guardian consent before collecting or processing any personal data relating to individuals under 18
• Parents or guardians may request access to, correction of, or deletion of their child's data at any time
• We only collect information about young people that is necessary to provide our apprenticeship guidance services
• We never share young people's personal data with third parties for marketing purposes

4. How We Use Your Information

We use your personal information for the following purposes:

1. To provide our services: Including Discovery Sessions, mentoring, application support, and interview preparation
2. To communicate with you: Responding to enquiries, scheduling sessions, and providing updates on your teenager's progress
3. To process payments: Managing transactions through PayPal
4. To improve our services: Analysing website usage through Google Analytics to enhance user experience
5. To send marketing communications: Only with your explicit consent, and you may unsubscribe at any time

5. Legal Basis for Processing

Under UK GDPR, we process your data based on the following legal grounds:

• Contract: Processing necessary to provide the services you have requested
• Consent: For marketing communications and processing data relating to minors
• Legitimate Interests: For website analytics and improving our services, where this does not override your rights

6. Who We Share Your Data With

We only share your personal data with the following third parties:

• PayPal: To process payments securely
• Google Analytics: To analyse website traffic (anonymised data only)

We do not sell, rent, or trade your personal information to any third parties for marketing purposes.

We may disclose your information if required by law or to protect our legal rights.

7. How Long We Keep Your Data

We retain your personal data only for as long as necessary:

• Enquiry data: Deleted within 12 months if you do not become a client
• Client data: Retained for 6 years after our last interaction (for legal and accounting purposes)
• Marketing preferences: Until you withdraw consent

8. Cookies

Our website uses cookies to improve your experience and analyse site traffic.

8.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Google Analytics cookies that help us understand how visitors use our site

8.2 Managing Cookies

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

To opt out of Google Analytics tracking, you can install the Google Analytics Opt-out Browser Add-on.

9. Your Rights

Under UK GDPR, you have the following rights:

1. Right of Access: Request a copy of your personal data
2. Right to Rectification: Request correction of inaccurate data
3. Right to Erasure: Request deletion of your data ('right to be forgotten')
4. Right to Restrict Processing: Request limitation of how we use your data
5. Right to Data Portability: Request transfer of your data to another provider
6. Right to Object: Object to processing based on legitimate interests
7. Right to Withdraw Consent: Withdraw consent for marketing at any time

To exercise any of these rights, please contact us using the details in Section 1.

If you are unsatisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

10. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Email: raghav@craftingfutures.co.uk

Address: 158 Chesterfield Road, Ashford, Surrey, TW15 3PT